ABOUT JUERGEN

With over 25 years at SAP I have hands-on experience across customer systems, billing, digital customer engagement and in roles from development, solution architecture &  strategy, to Go-To-Market. 

I worked with utilities of any size in North America and globally to modernize their CIS and customer experience platforms — at SAP and at vendors like VertexOne and SEW.

I help utilities make clear system decisions, design practical solution architectures, and keep complex programs on track by working with business, IT, and vendor teams. 

Solutions (Lead-to-Cash)

IS-U and S/4HANA Utilities - Focus on Customer Service/CIC0, Customer Managemement, SAP CRM

SAP CX - Service Cloud/C4C, Sales Cloud, CDC/CDP, ECPM, Marketing/Emarsys

Digital / Self-Service -

VertexOne (VXconnect, MyMeter), SEW (SmartCX)

Solution Architecture & Integration: 

CIS/CX process integration, clean core, cloud architecture, extensibility

Transformation Expertise: 

IS-U/CIS replacement, S/4 and CX migration strategy, customer journey redesign, DER/AMI, Digital and AI value

Services: Blueprinting, roadmaps,  RFP/RFI support, vendor selection, QA,  executive advisory.

Grow your business in the SAP utilities ecosystem by aligning products, messaging, and delivery with SAP and utility needs. My experience with SAP, Smart Energy Water (SEW), VertexOne and others gives me a practical understanding of how to succeed.

Product positioning: Align to  SAP's solutions portfolio and unlock SAP development and Go-To-Market support.

Architecture & integration: Make your product easier to implement and adopt 

Go-to-market support: Clear messaging, demos, and sales enablement 

Ecosystem growth: Strengthen your partnership with SAP and other vendors. Understand how you can progress to higher SAP partner tiers. 

+1 916 230 2002

Colorado, USA

Selected experiences

• Supported a large electric utility in moving from a mainframe CIS to an SAP-based architecture, including launching a new self-service portal and mobile app ahead of a multi-year S/4HANA migration.
• Coordinated delivery between the system integrator, SAP, and a self-service vendor to keep a major implementation on schedule and aligned with business goals.
• Led workshops and system demos to help utility leadership communicate the value of large SAP programs across business and IT teams.
• Advised SAP program go-lives in 2021 at four utilities serving over 40 Mio. customers.